Cleveland Hopkins International Airport Ambassadors

Cleveland Airport is dedicated to a high level of customer satisfaction. In order to help provide superior customer service, CLE has implemented an Airport Ambassador Volunteer Program. The program allows volunteers to provide information and assistance to travelers and their families, friends and business associates as they visit CLE. The Airport Ambassadors are easily identifiable as they are first to welcome travelers to and from Cleveland at our Welcome Center, and while walking around with a friendly smile. They assist passengers in locating arrival and departure gates, parking areas, security checkpoints, baggage claim locations and airport concourses. We hope to provide an educational experience for students to learn about the airport through volunteering, gain work experience in customer service, and learn from our veteran Airport Ambassadors who are eager to teach fresh new faces all about our airport customer service operations.